Contact Us
We’d like to hear from you. Whether you have a story tip, a question about an order, a correction or a proposal for a partnership, this page explains how to get in touch and how to make sure your message reaches the right place quickly.
Email us
Our main inbox is [email protected]. It covers every kind of enquiry, from editorial matters to shop orders and data protection requests. A clear subject line helps us sort messages and reply sooner. For example, “Correction: [article title]”, “Order enquiry: [order number]” or “Advertising enquiry”.
Where we are
Cerge Media is based in London, United Kingdom. We work online and don’t have a public office or reception, so we’re unable to take in-person visits or deliveries without prior arrangement. Email is the best way to reach us.
What you can contact us about
Editorial tips and story ideas
If you know about something we should be covering, such as a security incident, a startup doing something unusual, or a product that doesn’t live up to its claims, please tell us. Give as much detail as you can, including any documents or links that support what you’re saying. If you need to stay anonymous, say so at the start of your message and we’ll treat your identity with care. We can’t guarantee that we’ll cover every tip, but we read them all.
Corrections
We take accuracy seriously. If you think we’ve got something wrong, please send us the article link, the sentence or claim in question and, if possible, a source showing the correct information. We’ll review it and, if we’ve made an error, correct the article and add a note explaining the change. You can read more about how we handle corrections in our Editorial Policy.
Advertising and partnerships
For display advertising, sponsored content, newsletter sponsorship or other commercial partnerships, please email us with a short outline of your company, what you have in mind and your intended timing. Our Advertise With Us page explains the formats we offer and what we won’t accept.
Writing for us
If you’d like to pitch an article, please read our Write for Us guidelines before getting in touch. Pitches that follow the guidelines are much easier for us to assess.
Shop orders
For questions about an order from the Cerge Media shop, including delivery, returns, damaged or faulty items, or changes to an order, please include your order number and the email address you used at checkout. Our Shipping & Returns page answers the most common questions about delivery times, costs and how to send something back.
Privacy and data requests
If you want to exercise any of your rights under UK data protection law, such as asking for a copy of the personal data we hold about you, asking us to correct or delete it, or objecting to how we use it, please email us with “Data request” in the subject line. We may need to ask for information to confirm your identity before we act on the request. Our Privacy Policy explains your rights in full.
Copyright concerns
If you believe material on our site infringes your copyright, please follow the process in our Copyright & DMCA Policy so we have everything we need to look into it.
How long it takes us to reply
We aim to reply within 2–3 working days. Working days are Monday to Friday, excluding UK bank holidays. Some enquiries, such as detailed correction requests or formal data protection requests, may take longer to resolve fully, but we’ll acknowledge your message and let you know what to expect. Data protection requests are handled within the time limits set by law, which is normally one month.
We can’t respond to every message about general technical support for products we’ve written about. If you need help with a device or service, the manufacturer or provider is usually the best place to start.
Send us a message
You can also use the form below. Please don’t include passwords, payment card details or other sensitive information in your message. We’ll use the details you provide only to respond to your enquiry, as described in our Privacy Policy.
